Welcome to LynxUp Internet Services and thank you for supporting our local business!
This terms of service (“agreement”) is entered between LynxUp Internet Services (“LynxUp”) (“us”) (“we”) and any person (“customer”) (“you”) (“your”) who subscribes to our internet service (“service”). This agreement takes effect once customer’s order for service has been accepted by LynxUp. The service and any equipment provided by LynxUp are governed by this agreement. By using our service, you are agreeing to the following terms. Please read them carefully.
Services and Equipment
Customer agrees to subscribe to service identified in the service order by LynxUp. LynxUp agrees to provide service to the agreed characteristics and price. Customer will allow us to enter your premises for installation and maintenance to ensure our service performs properly. Installation may include drilling and attaching equipment securely to the outside of the building. If you do not own the premises, we require that you obtain consent of the owner. The equipment is, and shall remain at all times, the property of LynxUp. In the event equipment is lost or damaged, the customer shall be liable for replacement cost. Customer may rent or lease equipment from LynxUp. Rental payment of equipment does not apply to purchase price. If equipment malfunctions at no fault to the customer, LynxUp will replace equipment. Rented equipment must be returned within 30 calendar days after the cancellation date. If rented equipment is not returned within the timeframe, customer is subject to a non-returned equipment charge. Customer may purchase equipment from LynxUp. Customer is liable for purchased equipment if not covered by the warranty.
Use of Service and Privacy
You may not use the service in anyway that may violate the law or your agreement. LynxUp does not disclose the content of private communications, except in the circumstances permitted by law.
Consent to Contact and Payment
Customer agrees to receive text messages, phone calls and or email alerts for purposes that are important for us to actively service your account. Purposes such as appointment reminders, customer check-ins, technical support and billing support. Customer agrees to pay up front for installation costs. Customer agrees to pay either by automatic billing or net 10 monthly charges including taxes and fees. Service will be disconnected if account reaches over 30 days past due. There may be a charge for returned or declined payments. If any billing disputes arise, the customer is responsible for contacting LynxUp to resolve.
Move or Suspension of Service
Customer may move service to new premises. Customer is subject to a fee when move includes new installation of service. Customer has option to suspend services for a period of time longer than one month with no billing fees during the time service is not active. Customer is subject to a fee upon reactivation.
Cancellation Policy
LynxUp requires 30 days advance notice for all cancellations. Without proper notice, customers will not receive credits on their account for the last billing cycle. Upon cancellation, all equipment must be returned to LynxUp within 30 days. If not returned in a timely matter, customer is subject to non-returned equipment fees. LynxUp has the right to terminate service if customer violates this agreement.